Privacy Policy

Melissa Alchemy is operated by Glomor Alchemy, under the brand name Melissa Alchemy.

At Melissa Alchemy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we share it, and how you may contact us for privacy-related concerns.

We do not sell your personal information.

Last updated: [Insert date]

1.2

Personal Information We Collect

When you visit our website, create an account, place an order, contact us, or interact with Melissa Alchemy, we may collect personal information necessary to operate our ecommerce store and provide our services.

  • Full name
  • Email address
  • Mobile number
  • Shipping address
  • Billing address
  • Pincode, city, and state
  • Order ID, order details, product details, and purchase history
  • Payment status, transaction reference details, and payment confirmation information
  • Customer support communication history
  • Website usage information such as device information, browser type, IP address, cookies, pages visited, and interaction data where applicable
  • Marketing preferences, where you have opted in to receive promotional communication

We collect only the information reasonably necessary to process orders, provide customer support, deliver products, prevent misuse, comply with legal obligations, and improve your shopping experience.

1.3

Payment and Sensitive Banking Information

Payments on our website may be processed through authorised payment partners such as Razorpay and other payment service providers, as applicable.

Melissa Alchemy does not store full card numbers, CVV details, UPI PINs, netbanking passwords, banking passwords, or other sensitive payment credentials. Such payment information is processed securely by the relevant payment gateway, bank, or payment service provider in accordance with their applicable security standards and policies.

We may receive and store payment status, transaction reference IDs, order payment confirmation, refund status, and related payment metadata for order fulfilment, customer support, accounting, fraud prevention, and compliance purposes.

1.4

How We Use Your Information

We use customer information for the following purposes:

  • To process, confirm, pack, ship, and deliver orders
  • To send order confirmations, invoices, payment updates, shipping updates, delivery updates, and customer support responses
  • To verify payments and prevent fraudulent, unauthorised, or suspicious transactions
  • To provide customer service and respond to queries, requests, complaints, and grievances
  • To process eligible cancellations, refunds, replacements, returns, and claims
  • To improve our website, products, customer experience, service quality, and operational efficiency
  • To send promotional communication only where permitted by law or where the customer has opted in
  • To comply with applicable legal, tax, accounting, payment gateway, ecommerce, regulatory, and recordkeeping requirements
1.5

Sharing of Information with Service Providers

We may share necessary customer information with trusted third parties only for business, operational, legal, and service-related purposes.

  • Shopify, for ecommerce store hosting, checkout, order management, customer account functionality, and website operations
  • Razorpay and other payment partners, for payment processing, payment verification, refunds, and fraud prevention
  • Logistics and courier partners, for order delivery, shipment tracking, and address/serviceability checks
  • Technology, hosting, analytics, marketing, and customer support service providers, for website performance, communication, analytics, and operational support
  • Legal, regulatory, tax, law enforcement, or government authorities, where required by applicable law or valid legal process

We do not sell customer personal information.

1.6

Cookies, Analytics, and Marketing

Our website may use cookies and similar technologies to improve website functionality, remember customer preferences, understand website usage, measure performance, and support analytics or marketing activities.

Customers may manage or disable cookies through their browser settings. Some parts of the website may not function properly if cookies are disabled.

Promotional emails or messages will be sent only where permitted by law or where the customer has opted in. Customers may opt out of marketing communication by using the unsubscribe option, where available, or by contacting us at info@melissaalchemy.com.

1.7

Data Retention

We retain your information only for as long as necessary for order fulfilment, customer support, compliance, accounting, tax records, dispute resolution, fraud prevention, and recordkeeping.

Certain information may need to be retained even after a deletion request where retention is required for legal, tax, accounting, payment, fraud prevention, dispute resolution, or regulatory reasons.

1.8

Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. Customers are responsible for keeping their account credentials, OTPs, and device access secure.

1.9

Customer Rights and Privacy Requests

Subject to applicable law, customers may request access to, correction of, updating of, or deletion of their personal information. Customers may also withdraw consent for optional processing such as marketing communication.

To raise a privacy request, customers may contact us at info@melissaalchemy.com. We may need to verify the customer’s identity before processing such requests.

Please note that certain information may need to be retained for legal, tax, accounting, payment, fraud prevention, dispute resolution, or order fulfilment purposes.

1.10

Children’s Privacy

Our website and products are intended for purchase by adults. Our website is not intended for children unless a parent or guardian supervises the purchase and use of our products.

If we become aware that personal information has been provided by a child without appropriate parental or guardian consent, we may take reasonable steps to delete or restrict such information, subject to applicable law.

1.11

Grievance Redressal

For privacy-related grievances, unresolved concerns, or requests relating to personal information, customers may contact:

  • Grievance Officer: [Insert name/designation]
  • Email: info@melissaalchemy.com
  • Phone: +91 [Insert business phone number]
  • Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

We will acknowledge complaints within 48 hours and aim to resolve them within one month from the date of receipt, subject to applicable law and the nature of the complaint.