Shipping & Exchange Policy

We currently ship across serviceable pin codes in India. International shipping is not available at the moment.

Orders are usually processed within 1–2 business days after successful payment confirmation. During sales, launches, holidays, or high-volume periods, dispatch may take longer.

Orders will then take 2–10 days depending on the delivery location. These are estimated timelines and may vary due to courier delays, weather, public holidays, strikes, or force majeure events.

Shipping charges, if any, will be displayed at checkout. We may offer free shipping above a specified order value.

Cash on Delivery is not available.

Customers are responsible for entering the correct name, phone number, and delivery address. We are not responsible for delays or failed deliveries caused by incorrect details.

Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp, where enabled.

If the delivery partner is unable to deliver due to repeated failed attempts, refusal, or incorrect address, the order may be returned to us. Refunds, if applicable, will be processed after product receipt and verification.

We may approve an exchange or replacement only where the wrong product was delivered, the product was received in damaged condition, an expired product was delivered, or a product was missing from the package.

For hygiene and safety reasons, we do not offer exchanges for opened or used products, products damaged due to misuse or personal handling, or requests based solely on personal preference, fragrance, texture, or expected results.

Exchange or replacement requests must be raised within 48 hours / 7 days of delivery, along with clear photos and unboxing evidence where available, by emailing info@melissaalchemy.com.

For shipping, delivery, exchange, or replacement support, please email us at info@melissaalchemy.com.