Cancellation & Refund Policy

Orders may be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled. To request cancellation, email us at info@melissaalchemy.com with your order number.

We accept return, replacement, or refund requests only in the following cases:

• Wrong product delivered.
• Product received in damaged condition.
• Expired product delivered.
• Product missing from package.

For hygiene and safety reasons, we do not accept returns for opened or used products, products with broken seal not caused in transit, products damaged due to misuse, storage issues, or personal handling, and dissatisfaction based solely on personal preference, fragrance, texture, or expected results, unless otherwise promised by a specific offer.

All damage, wrong-item, missing-item, and expiry-related complaints must be raised within 48 hours / 7 days of delivery, along with clear photos and unboxing evidence where available, and emailed to info@melissaalchemy.com.

Please include your order number, customer name, phone number, delivery address, a description of the issue, and supporting images or videos wherever applicable.

Once we receive your request, our team will review it within 48 business hours. We may approve a replacement, store credit, refund, or reject the claim if the claim is not eligible under this policy.

Approved refunds for prepaid orders will be processed as store credit or to the original payment method within 5–10 business days, subject to banking timelines.

For cancellation, return, replacement, or refund support, please email us at info@melissaalchemy.com.