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Are your products Dermatologically tested?
Yes, all our products are dermatologically tested.
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Are your products vegan and cruelty-free
Yes, all our products are vegan and cruelty-free.
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Where do you ship in India?
We ship to most serviceable pin codes across India.
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What is the shelf life of my product?
The shelf life is mentioned on each Melissa Alchemy product. Please refer to the product packaging and the PAO (Period After Opening) symbol for specific usage guidance after opening.
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How long will my order take?
Orders are usually dispatched within 1–2 business days and delivered within 2–7 business days depending on location.
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Do you offer COD?
No, COD is not available at the moment.
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How can I track my order?
Once shipped, tracking details will be sent to your registered email, SMS, or WhatsApp.
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What is your return policy?
We accept returns or replacements only for wrong, damaged, expired, missing, or defective items, subject to verification.
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Do you accept returns for opened products?
For hygiene and safety reasons, opened or used products are usually not eligible for return unless there is a verified quality issue.
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How do I request a refund or replacement?
Email us at info@melissaalchemy.com with your order number, photos, and issue details within the stated complaint window.
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Are your products suitable for sensitive skin?
Some products may be suitable for sensitive skin (mentioned in the product description), but we always recommend checking the ingredient list and doing a patch test before use.
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Can I use your products every day?
Please follow the instructions on the product page and packaging.
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Do I need to patch test?
Yes, patch testing is recommended before first use.
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What should I do if a product causes irritation?
Stop using it immediately and contact us with your order number, product details, and photos. Seek medical advice where needed.
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How can I verify that my product is genuine?
Please buy only from our official website or authorized sellers.