Melissa Alchemy Policies
Terms & Conditions
By using this website, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies published on the website.
We aim for accuracy, but minor variations in packaging or formulation aesthetics may occur without impacting product performance.
All prices are listed in INR unless otherwise stated. We reserve the right to modify prices, offers, or product availability without prior notice. Payment must be completed through approved payment methods on the website.
Placing an order does not guarantee acceptance. We may refuse or cancel an order due to stock unavailability, pricing errors, payment issues, suspicious activity, or serviceability limitations.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
1.1
Intellectual Property
All website content, including logos, text, product names, graphics, images, videos, and design elements, belongs to Glomor Alchemy or its licensors and may not be copied or used without permission.
1.2
Limitation of Liability
To the maximum extent permitted by law, Glomor Alchemy shall not be liable for indirect, incidental, or consequential damage arising from use of the website or products.
1.3
Product Use
Customers must read product directions, warnings, and ingredient information before use. We recommend patch testing prior to first use.
1.4
Third-Party Services
We may use third-party service providers for payment, shipping, marketing, support, and analytics. Their services may be governed by their own terms.
1.5
Governing Law
These Terms shall be governed by the laws of India. Courts at Jammu shall have jurisdiction, subject to applicable consumer law rights.
1.6
Contact and Grievance
For questions or complaints, please email us at info@melissaalchemy.com.
1.7
Ordering and Shipping
We currently ship across serviceable pin codes in India. International shipping is not available at the moment.
Orders are usually processed within 1–2 business days after successful payment confirmation. During sales, launches, holidays, or high-volume periods, dispatch may take longer.
Orders will then take 2–10 days depending on the delivery location. These are estimated timelines and may vary due to courier delays, weather, public holidays, strikes, or force majeure events.
Shipping charges, if any, will be displayed at checkout. We may offer free shipping above a specified order value.
Cash on Delivery is not available.
Customers are responsible for entering the correct name, phone number, and delivery address. We are not responsible for delays or failed deliveries caused by incorrect details.
Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp, where enabled.
If the delivery partner is unable to deliver due to repeated failed attempts, refusal, or incorrect address, the order may be returned to us. Refunds, if applicable, will be processed after product receipt and verification.
1.8
Cancellations and Returns
Orders may be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.
To request cancellation, email us at info@melissaalchemy.com with your order number.
We accept return, replacement, or refund requests only in the following cases:
- Wrong product delivered.
- Product received in damaged condition.
- Expired product delivered.
- Product missing from package.
For hygiene and safety reasons, we do not accept returns for opened or used products, products with broken seal not caused in transit, products damaged due to misuse, storage issues, or personal handling, and dissatisfaction based solely on personal preference, fragrance, texture, or expected results, unless otherwise promised by a specific offer.
All damage, wrong-item, missing-item, and expiry-related complaints must be raised within 48 hours / 7 days of delivery, along with clear photos and unboxing evidence where available, and emailed to info@melissaalchemy.com.
Once we receive your request, our team will review it within 48 business hours. We may approve a replacement, store credit, refund, or reject the claim if the claim is not eligible under this policy.
Approved refunds for prepaid orders will be processed as store credit or to the original payment method within 5–10 business days, subject to banking timelines.